Delivery, Warranty &
Returns
Delivery, Warranty &
Returns
DELIVERY
Standard Shipping
Free standard shipping on any order. Standard Shipping is with local carriers (Canada Post/UPS/Purolator/Intercom/Other) and is a 2 to 5 business day delivery. Once your item has left our warehouse, we will send you an email with tracking information.
For any delivery questions, please contact our Sales Team at nextbase@connectedresources.com
FAQs
* My order hasn’t been delivered, or there has been a mistake - What can I do?
If your item has been damaged in transit, is overdue, or for any other order queries, please call our Sales Team at nextbase@connectedresources. Sales team hours are 9am-5pm ET Monday to Friday.
* Do you deliver to everywhere in the CA?
You can find out if we deliver a product to your postcode when you get to the checkout page, but we do deliver to most areas of the Canada.
* I’ve ordered multiple items, will they all arrive together?
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries. Please wait until your delivery due time has passed before contacting us.
* Do you have any delivery restrictions?
We do not currently offer any international delivery options outside of Canada. If you are outside of the Canada and wish to purchase Nextbase products, please contact our Sales Team who can advise on authorized retailers in your region: salesus@nextbase.com.
* What is My Window for Returns and Refunds?
When bought directly from Nextbase.com, you have 30 days from your original purchase date to return your product for a full refund. After 30 days, if you have trouble with your camera, we will troubleshoot before processing a warranty claim.
* What’s Covered Under Warranty and For How Long?
Front facing cameras, rear cameras and accessories (suction cups, cables etc.) are under warranty for one year from the date of purchase.
* What is Not Covered Under Warranty?
- fair wear and tear
- willful damage, misuse and abuse, abnormal storage or working conditions, accident, negligence by you or by any third party
- use of non-approved accessories or components
- failure to operate, use, store or maintain the products per the user instructions (including the use of incorrect power supplies); or
- any alteration or repair by you or by a third party who is not one of our authorized repairers without our prior written consent.
* How Do I Make a Warranty Claim?
Email nasupport@nextbase.com with your proof of purchase, the brand of your SD card, and your current firmware version along with a brief explanation of what is going on with the dash camera. We will try to troubleshoot with you before moving forward with an exchange.
* How Does the Warranty Exchange work?
You will be responsible for sending the dash camera back to our warehouse, we will provide the address to send it to. We will confirm with our warehouse that the correct product has been sent back before we send out your replacement. We replace all warranty claims with a renewed dash camera. All our renewed cameras have been inspected and certified to be in like new working condition by a team of highly trained Nextbase technicians. This process is to ensure that our replacements are in the best working condition so you can get back on the road feeling confident that Nextbase has your back! We do require that your camera be sent back to us and received by our warehouse before we send a replacement back to you.
REFUNDS
We will refund products bought directly from Nextbase.com that are within 30 days of purchase. Once we receive the returned product back to our warehouse, we will process the refund back to the card used to buy. Please note that funds may take 5-10 days to process/settle.
PRICE MATCHING
Nextbase will honor price matching on purchases made from Nextbase.com only, we cannot honor price matches from other retailers. Your purchase from Nextbase.com needs to be within one week of the promotion you want to price match to.